Terms & Conditions of Sale

Last updated: 30 June 2026 · Applies to every booking made on kamline.net

English translation provided for convenience. In case of discrepancy, the French version prevails.

Article 1 — Purpose and scope

These Terms & Conditions of Sale ("Terms") govern all sales of air tickets, accommodation and ancillary services (car rental, transfers, travel insurance) offered by Kamline on the kamline.net website.

Any booking made on the website implies the customer’s full acceptance of these Terms. Kamline may amend these Terms at any time; the applicable terms are those in force on the booking date.

Article 2 — Seller details

Article 3 — Booking process

Bookings are made exclusively online on kamline.net as follows:

• Search for the desired flight, hotel or service, with real-time prices;
• Selection of the offer and entry of passenger details (last name, first name, date of birth exactly as shown on the ID document or passport);
• Review of the order summary (total price, taxes and service fees included);
• Acceptance of these Terms (mandatory checkbox);
• Secure payment by credit card, PayPal, Orange Money or Mobile Money;
• Immediate email confirmation with the e-ticket or voucher attached.

The customer is solely responsible for the accuracy of the information entered (names, travel dates). Any input error that leads to correction fees or denied boarding is the customer’s responsibility.

Article 4 — Prices and payment

Prices shown on kamline.net are in euros (€), all taxes included, and include Kamline’s service fees. They may change at any time depending on availability, without notice, until payment is finally confirmed.

Full payment is due at the time of booking unless explicitly stated otherwise. Accepted payment methods:

• Credit card (Visa, Mastercard) via Stripe;
• PayPal;
• Orange Money (Côte d'Ivoire, Senegal, Mali, Burkina Faso, Guinea, Benin);
• Mobile Money Cameroon (Orange Money / MTN MoMo) via Campay.

Any fraudulent transaction or attempted payment fraud will result in immediate cancellation of the booking without notice and, where appropriate, a report to the competent authorities.

Article 5 — Travel documents

It is solely the customer’s responsibility to make sure, before any purchase, that they hold the valid travel documents required for their destination: valid passport, visa, electronic travel authorisation (ESTA, eTA, eVisa) and vaccination certificate where applicable.

Kamline cannot be held liable for denied boarding, transit or entry due to missing, expired or non-compliant travel documents. Entry-requirement information on the website is provided for guidance only and must be checked with the relevant consular authorities.

Article 6 — Changes and cancellation

Change and cancellation conditions depend solely on the fare selected by the customer at booking (refundable, changeable, or non-refundable/non-changeable). These conditions are clearly displayed before payment is completed.

Any change or cancellation request must be sent by email to contact@kamline.net quoting the booking reference. Requests are processed within 48 business hours at most.

Article 7 — Refunds

Where a refund is due under the applicable fare conditions, it is processed as follows:

• Refund request sent to the airline or supplier within 5 business days;
• Airline processing time: usually 7 to 30 days depending on the airline;
• Repayment to the customer’s original payment method within 5 business days of Kamline receiving the funds.

Kamline service fees are non-refundable, except in the case of an error attributable to Kamline.

Article 8 — APST financial guarantee

In accordance with French regulations (Tourism Code), Kamline holds a financial guarantee with the APST (Association Professionnelle de Solidarité du Tourisme), a body approved by the French State. This guarantee ensures that customer payments are refunded, or customers repatriated, if the agency becomes insolvent.

Article 9 — Liability

Kamline acts as an intermediary between the customer and the air transport, accommodation or car rental providers (airlines, hotels, rental companies). Accordingly, Kamline cannot be held liable for:

• Delays, cancellations or overbooking attributable to airlines;
• The quality of hotel services provided by third parties;
• The consequences of force majeure events (weather, strikes, border closures, pandemics);
• Lost or damaged baggage, which is the carrier’s responsibility under the Montreal Convention.

Kamline’s liability is strictly limited to faults directly attributable to the agency in the booking process.

Article 10 — Travel insurance

Kamline offers optional travel insurance (cancellation, repatriation, baggage, comprehensive) through our partner Allianz Travel. Insurance is optional but strongly recommended. The insurer’s general conditions apply independently of these Terms.

Article 11 — Complaints and mediation

Any complaint should first be sent to Kamline by email at contact@kamline.net. If no amicable solution is found within 60 days, the customer may refer the matter free of charge to the Tourism and Travel Mediation service (MTV.travel) under Article L. 612-1 of the French Consumer Code.

Article 12 — Personal data

The processing of personal data collected for bookings is described in our Privacy Policy, which complies with the General Data Protection Regulation (GDPR).

Article 13 — Governing law and jurisdiction

These Terms are governed by French law. Any dispute not resolved amicably or through mediation falls under the exclusive jurisdiction of the French courts, subject to any mandatory consumer-protection rules that apply.